Havilla Serve
At Havilla Serve, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, platform, and community.
1. Personal data that we process
Havilla Serve processes your personal data because you use our services and/or because you provide this data to us yourself.
- Full name
- Billing and delivery address
- Email address
- Phone number (if provided)
- Payment details (processed securely by third-party providers)
- Order history and service usage
- Event or enquiry details
- Feedback, reviews, or testimonials (with consent)
- IP address
- Data about your activities on our website
We only collect information that is necessary to provide our services effectively.
2. Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@havillaserve.com, and we will delete this information.
3. How We Use Your Information
Your personal data is used to:
- Process and deliver food orders and services
- Manage subscriptions and bookings
- Communicate with you regarding orders, enquiries, or updates
- Handle payments securely
- Improve our food, services, platform, and community experience
- Conduct internal research and service improvement (anonymised where possible)
- Comply with legal, regulatory, and tax obligations
We do not use your data for automated decision-making or profiling.
4. Data Retention
We retain personal and order-related data only for as long as necessary to fulfil business and legal requirements.
- Order and transaction data are typically stored for up to 7 years (84 months), in line with applicable tax and accounting regulations.
- Feedback or testimonials are stored only with your consent and can be removed upon request.
5. Sharing personal data with third parties
We do not sell or trade your personal data.
We may share limited information with trusted third parties only when necessary, including:
- Payment processors (e.g. card providers, online payment services)
- Delivery and logistics partners (to fulfil your order)
- Website hosting and IT service providers (to maintain website functionality and security)
All third parties are required to handle your data securely and in compliance with GDPR.
6. Cookies
Our website uses cookies — small text files stored on your device — to ensure proper functionality and improve your experience.
We use cookies for:
- Essential website functions (ordering, checkout, forms)
- Performance and analytics (understanding how visitors use our site)
During your first visit to our website, we already informed you about these cookies and asked for your permission to place them.
You can opt out of cookies by configuring your internet browser so that it no longer stores cookies. You can also delete all information previously stored via your browser settings.
For an explanation, see: https://veiliginternetten.nl/wat-zijn-cookies/
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your data
- Request deletion of your data (unless legally required to retain it)
- Withdraw consent at any time
- Object to certain types of data processing
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at: info@havillaserve.com
8. How we protect personal data
Havilla Serve takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or if there are indications of misuse, please contact our customer service or via info@havillaserve.com. Havilla Serve has taken the following measures to secure your personal data:
- Security software, such as a virus scanner and firewall.
- TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar with ‘https’ and the padlock icon in the address bar.
- DKIM, SPF, and DMARC are three internet standards that we use to prevent you from receiving emails in our name that contain viruses, are spam, or are intended to obtain personal (login) information.
- DNSSEC is an additional security measure (supplementary to DNS) for converting a domain name to its associated IP address (server name); it is provided with a digital signature. You can have this signature checked automatically. In this way, we prevent you from being redirected to a fake IP address.
Payment information is handled securely by certified third-party payment providers and is never stored directly on our servers.
9. Testimonials & Feedback
If you submit feedback or testimonials, we will only display them publicly with your consent.
You may request the removal of your testimonial at any time by contacting us.
10. Contact Us
If you have any questions about this Privacy & Cookies Policy or how your data is handled, please contact us:
Havilla Serve
Email: info@havillaserve.com